Grievance Procedure

• SLM encourages and welcomes all patients to voice grievances. The staff at the facility is dedicated to providing its patients with appropriate medical and counseling treatment in a safe, comfortable, and pleasant environment.
• Grievances may be made free from interference, coercion, discrimination, or reprisal from the staff at Stateline Medical.
• Patients are to use the Grievance forms located in the front lobby. Grievances may also be made verbally.
• Complaints may be made anonymously. Although they will be reviewed and regarded as valued input, specific responses to anonymous complaints or grievances will not be made.
• All written patient grievances received by SLM will be addressed in writing within thirty days of their submission date.
• SLM will attempt to resolve grievances through the following staff in this order:
1. Counselor
2. Clinical Supervisor/Director of Nursing
3. Executive Director
4. Regional Coordinator

5. Governing Body

• In cases which the patient is not satisfied with the SLM grievance procedure or outcome, the patient has the right to contact the New Jersey Department of Human Services, Division of Addiction Services.